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Awards ceremony
The Red Rose Awards 2024 winners have been announced
Red Rose Awards 2024

Customer Service Award

Sponsored by

Open to private and public sector organisations that can demonstrate excellence in customer service.

Category criteria

2020 was a year like no other. The pandemic has brought new challenges, new opportunities, new ways of working.

Every business has a story to tell. Red Rose Awards 2021 wants to share those stories.

The needs of customers have been in flux throughout 2020. Helping customers meet their new challenges is at the heart of customer service.

Can you demonstrate how you go above and beyond to give first-class customer service?

If Customer Service runs right through the values and ethos of your business and you dedicate resource to it – then enter this category.

Our judges will want to know how you do it – and hear from some customers too.


  • Businesses entering this award should be able to demonstrate their commitment to customer service
  • Excellence in customer service should be part of the ethos of your business and you will show how this is shared with staff to our judges

Judges will want to see how you go the extra mile with examples of how your business has benefitted by putting the customer central to everything you do.

When do the Awards open for entry?

Entries are now open! Start yours here

When is the closing date for entries?

Entries for Red Rose Awards 2024 will close at midnight on Friday, 8 December 2023.

What are the Red Rose Award's categories?

A full list of award categories are available on the categories page.

How many categories can I enter?

Each business can enter up to three different award categories.

What makes a company eligible to enter the awards?

To be eligible, your business must be based within the current Lancashire county boundaries. For clarity, this means you must pay business rates in one of the following district or unitary boroughs:

  • Blackburn with Darwen
  • Blackpool
  • Burnley
  • Chorley
  • Fylde
  • Hyndburn
  • Lancaster
  • Pendle
  • Preston
  • Ribble Valley
  • Rossendale
  • South Ribble
  • West Lancashire
  • Wyre
What are the Red Rose Award rules?

The following rules apply –

  • The organisers reserve the right to amend or remove award categories
  • The organisers reserve the right to re-assign an entry to another category
  • Entrants acknowledge and agree that material from entry forms may be used in the event brochure and other marketing materials
  • Entrants should mark as confidential any elements of their entry they do not wish to be used for the event brochure or other marketing materials
  • Decisions of judges are final and no correspondence will be entered in to.
How do I enter the Awards?

To enter the awards, you must create an online account. This will allow you to view all award categories and entry forms.

You can work on your entries online by signing in to the system and saving them as drafts until you are ready to submit. You can then use your account to track your progress through the entry process.

Click here to register your account now.

Do I have to stick to the word count limits?

Yes. You will be unable to exceed the word count limit when you enter your submission into our online entry forms.

What help is available when entering the Awards?

Throughout the entry form you will see an ‘info’ icon next to certain questions. Here we’ve included further information to support you in completing your entry so make sure you hover over the icon to view this.

Should you have further questions please call the Lancashire Business View team on 01254 297870 email

What happens when I submit by entry?

The online system will show that you have entered the awards once you click submit. You will also receive a confirmation email.

Do I have to pay to enter the Awards?

No. The Red Rose Awards are free to enter.

When does the Award Judging take place?

Once entries have closed, all written submissions are scrutinised by our judges and finalists are announced on 22 January 2024.

Interviews will take place on 7 and 8 February 2024. These dates cannot be changed and we advise to mark them in your calendar now!

What format does the interview take?

Each interview will last 20 minutes. Following a brief introduction you will have a maximum of 10 minutes for your presentation to the judges, followed by 10 minutes of Q&A from the judges.

You can be as creative as you like with your presentation. It is your choice whether to bring 'props' or equipment to support you in sharing your business story with our judges.

There are no laptops or screens provided in the interviews. If you would like to display something you will need to bring everything with you and set it up when you enter the interview room.

When will the finalists be announced?

All finalists will be notified on Monday 22 January 2024 by email.

The information will also be available on the website and through our social media channels.

Finalists will be invited to meet a judging panel for interview on 7 or 8 February 2024. If we cannot hold the interviews live, these will be conducted online.

Previous Winners of this Award

2020 Award Winners

UPS Building & Maintenance

2019 Award Winners


2018 Award Winners

UPS Building & Maintenance

2017 Award Winners

Birchall Foodservice
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