Customer Service Award

This award is open to private, public and third sector organisations that deliver exceptional customer service as a clear strategy, an everyday practice and a point of difference. 

This category is for organisations where putting the customer first is embedded in how the business operates, supported by the right people, systems, processes and investment. 

We want to understand how that approach has made a measurable difference to customer satisfaction, loyalty, reputation, retention or growth. 

Judges will be looking for: 

• A clear customer service strategy and evidence of consistent delivery  
• Examples of how you exceed customer expectations  
• Independent customer feedback  
• Evidence of the impact on loyalty, retention, reputation or growth  
• How customer service is embedded across the organisation  

If excellent service is central to how you operate and it is delivering real results, we want to hear from you.